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Return and Exchange: (退貨與更換)

All instruments are thoroughly examined and properly packed before shipping. Thus far, the cases of shipping damage or loss is less than 1%. It is very safe.

In the event a package is damaged or lost during the shipping, please contact the shipping carrier to assist us in the compensation process. We will be responsible for arranging the return, replacement, refund, or any agreed upon compensation.

If the buyer is not satisfied with the item for any other reason, please contact us within 7 days from when the item is received, for return or exchange. The buyer is responsible for all the return-shipment costs.

Items should be returned new, with all parts of the purchase in their original packaging to ensure they are adequately protected during transit. Musical instrument cases and/or bags should also be protected as they are considered part of the product, and your return may not be accepted if the item, box or bag is mishandled or physically damaged.

For all in-store items, all sales are final: no returns or exchanges. Please inspect the item carefully on site.


Authentic and Warranty: (正品保證與保修)

We are the major North American distributor of DUNHUANG, OCEAN OF MUSIC, ZHUQUE, ZHANG CHANG HE, OU YANG NAN, DONG XUEHUA, etc. All our instruments are genuine and authentic with a factory warranty.

We have a workshop at our Toronto music store and provide a one-year limited warranty for repairs that we can do on site.