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Limited Warranty

These terms and conditions cover all instruments distributed by Music of May Ltd.

Piano: 10 years from the date of purchase. (鋼琴十年保修)

Other Music Instruments: 1 years from the date of purchase. (其他樂器一年保修)

We will repair or replace the product covered by this warranty if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal use and service during the term of this warranty, without charge for labor or materials. Repairs may be performed using new or refurbished parts that meet or exceed the instruments specification for new parts.

Restrictions for Piano:

  • Piano should always be stored under appropriate temperature and humidity
  • Mandatory tuning by piano technician from Music of May Ltd. once a year
  • Damages caused by natural disasters and/or man-made are not covered in the warranty
  • Action frame depreciation due to aging is not covered
  • Electronic parts/components of the piano are not covered

Restrictions for Other Music Instruments:

  • Warranty does not cover strings, reeds, cases or other accessories
  • Damage caused by neglect or misuse of instrument is not covered
  • Delicate instruments are affected by climatic conditions. Exposure to excessive heat, cold, dryness, or moisture is considered neglect
  • Normal wear caused by normal use of items is not covered by this warranty
  • Natural products, such as wood, cannot be guaranteed against cracking, seam separation, warping of fingerboard or chipping
  • The buyer is  responsible for paying for two way shipping costs for repair or exchange